Speak to the member of staff and express your complaint verbally, if no resolved the next step is;
Email your complaint to info@intra-capital.co.uk where a manager/director will acknowledge your complaint within three working days and an investigation will be undertaken. A formal reply will be followed to you within fifteen working days.
Alternatively you can write in to us at:
FAO The Director
Intra-Capital Estates
Paddington Works
8 Hermitage Street
London W2 1BE
If we are unable to resolve your issue, you can contact the TPO for impartial adjudication once our internal complaints procedure has been completed. Their contact details are:
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
www.tpos.co.uk
Complaints can be referred to the Property Ombudsman up to 12 months from the transaction date