Complaints Procedure

We are committed to providing the best possible service to our clients. In the unlikely event that you have reason to complain about any aspect of our service or staff please follow the following procedure.

  1. Speak to the member of staff and express your complaint verbally, if no resolved the next step is;

  2. Email your complaint to info@intra-capital.co.uk where a manager/director will acknowledge your complaint within three working days and an investigation will be undertaken. A formal reply will be followed to you within fifteen working days.

    Alternatively you can write in to us at:
    FAO The Director
    Intra-Capital Estates
    13-14 Archer Street
    London W1D 7BD

  3. If we are unable to resolve your issue, you can contact the TPO for impartial adjudication once our internal complaints procedure has been completed. Their contact details are:
    Milford House
    43-55 Milford Street
    Salisbury
    Wiltshire
    SP1 2BP
    www.tpos.co.uk

    Complaints can be referred to the Property Ombudsman up to 12 months from the transaction date

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